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Orders can be canceled until they have been shipped. If your order has already been shipped, you can return it once you receive it. To do so, please contact our customer support.

If you paid with crypto: you will first receive a pre-confirmation email shortly after your payment. You will then receive a confirmation email once your transaction has been added to a block. If you don’t receive an email, please contact our customer support.

If you paid with credit card: you will then receive a confirmation email once your transaction has been confirmed. If you don’t receive an email, please contact our customer support.

You can request a return of any item purchased on KNXT boutique within 7 days upon delivery. To do so, please contact our customer support to receive the return authorization and instructions. Items must remain in their original condition with all labels attached and intact. You will have 7 days to return your product(s) once you receive the return label. Please note that all returns must be made from the US.

If your parcel is damaged, we strongly recommend that you decline your delivery and notify FedEx.

If your products are damaged, please contact our customer support.